Sonic Drive-In

Reviews

• Brianna M.

  star star star_border star_border star_border 14 September 2026

  SLOW. I stopped by for a slushie to beat the heat, which took almost 15 minutes sitting at the window. They also no longer carry watermelon flavor- my favorite! The slushie wasn't even frozen. They are accepting open interviews which might explain the very slow service.

• Jim F.

  star star_border star_border star_border star_border 7 September 2026

  I've been to this Sonic a total of 3 times.  The first time was over a year ago and I was less than impressed with the service time (nearly 15 minutes to get ONE slush) even though I was 4th back when I ordered.
  
  The other two visits were on the same day, about an hour apart.  After finishing a few errands I pulled up to one of the drive-ups, pushed the red button, and the voice said "Sorry, our system is down and we can't take orders.".  Meanwhile cars seemed to be going through the drive-thru pretty regularly.  I shrugged and drove away.
  
  (At this point I have to challenge the whole "We can't take orders because our system is down" philosophy that exists in just about every fast food venue in town. All told I spent over 11 years in fast food in the past.  If the registers went down you have a fail-safe, tried-and-true solution to take orders and that is the (apparently) antiquated practice of writing the order down.  "But wait, it won't be on the screen!".  "No it won't, but it's on this piece of paper.  Now let's take care of the customer.  You know, the reason you have a job!")
  
  About 45 minutes later my wife called and was told that the system was back up, so we made our way there (We live in J-town, so it's not too far).  We pulled up to one of the drive-ups, perused the menu to figure out what we wanted, and pushed the red button.  The screen updated to "Red Button activated. We'll be right with you" (or something similar).  We waited and no "we'll be right with you" took place.  At all.  For over 10 minutes. (12, actually), not one single acknowledgement that we had pushed the red button.  Crickets.
  
  Determined to get a cranberry slush and a corn dog we drove to the drive-thru and ordered there.  After I placed my order I asked the voice on the drive thru speaker if the drive-ups were working because we sat for over 10 minutes and got no response.  The voice's response was "Yes, it's working, but we only have one headset and the drive-thru orders get taken care of first".
  
  I'm not kidding.  The voice on the speaker was actually telling me that Sonic, which is KNOWN for it's drive-up order taking and delivery, places emphasis on drive-thru customers.  I hardly believe this is the case, as Sonic stakes their reputation on that novel approach.
  
  When we placed our order we were the 4th car back from the delivery window.  In another odd turn of events the two cars between us and the window had their food brought out to their cars and they drove away, making us the second car back from the window.   Once we got to the window it was a fast transaction, but it still took over 10 minutes.
  
  Let's see.  If you're not addressing orders at the drive-ups, that means that there are probably one or two personnel that are still on the clock...but at the same time delivery times at the ONE place you're taking orders is well over ten minutes.  Mathematics and formulas and algorithms may not be my strong suit, but even I can figure out that if you're focusing your service solely at the drive-thru customer, it should be going A LOT faster than it took us with the amount of staff they had on hand.
  
  I don't know if it's management (or a lack thereof), but there is definitely room for improvement at this location.

• Samantha H.

  star star_border star_border star_border star_border 7 September 2026

  I hit the red button at stall #25 and waited with the "Your red button has been activated.  We'll be right with you," message on the screen for 20 mins.  I had time to kill, so I backed out and got in the drive-thru, where the speaker was working so poorly that I couldn't hear anything the lady said on the other end.  The car in front of me had trouble too.
  
  My order was correct, but I received no napkins, and the young lady working the window closed the doors before I could ask for any.  I'm surprised they were so busy if they have this many issues.

• Lupe R.

  star star star star_border star_border 27 August 2026

  I have been trying to get food from a sonic for quite a while.  I have had 3 different visits at other locations and was never able to get food.
  
   The first time was because no one would take my order at the speaker.
  
  The second time was because they could not get the order correct.
  
  The forth time was for the same reason as the first. No one ever took my order when I went to get food. That stop I was actually in drive thru.
  
   I was glad this location was able to give me okay service.  The food was hot and good. The time spent in drive thu was long. It seemed like they only had two people working inside.
  
   It may be that all locations here in Louisville can't get staffed properly.  At least that's what it seems like.  Either way I finally was able toffees my craving for the burger and jalapeño poppers or whatever they call them there.

• Tyler P.

  star star_border star_border star_border star_border 20 August 2026

  CRAP ASF!!! Been here multiple times as well as my coworkers. Things are ALWAYS broken, ALWAYS a wait time of 20 or more minutes regardless of what you order. Called 4 times just to be hung up on !!! DO NOT GO HERE NEVER EVER HAVE I HAD A GOOD EXPERIENCE, BUSY OR NOT!